Citizen journeys

Whatever your situation, here is exactly what happens next

Five clear paths through the reform. Pick the one closest to your household and follow the steps. Every journey ends with a real person you can call.

Journey 1

Low-income household

Daily wage, informal work, or no fixed income

Outcome: Full compensation + priority assisted onboarding.

1
Pre-check eligibility
Use the 2-minute eligibility tool — no documents needed yet. You will see a clear yes / partial / no result.
2
Visit a local office (optional)
An agent can complete the application for you. Bring your National ID and a recent utility bill if available.
3
Receive monthly compensation
Direct deposit or Algérie Poste cash collection. Notifications by SMS each 15th of the month.
4
Get support anytime
Hotline 1800-000-0000, WhatsApp, or any of the 58 wilaya service points — assistance is free.

Journey 2

One or two salaries, children at home

Outcome: Partial compensation calibrated to household size and energy use.

1
Estimate your support
The Compensation Calculator gives you a monthly estimate in under 3 minutes.
2
Apply online
Upload National ID, payslip, and proof of address. Most applications are reviewed within 10 days.
3
Track your case
Use your reference number on the /track page or log into your citizen account.
4
Adjust later if needed
If your situation changes (new child, job loss), update your profile and your support is recalculated.

Journey 3

Retired, living alone or with family

Outcome: Simplified one-page application + assisted home visits in remote areas.

1
Call 1800-000-0000 or visit any post office
Trained agents speak Arabic, Tamazight, and French. No appointment needed.
2
Bring only your National ID
Your pension status is verified automatically with the CNR.
3
Receive support on your existing pension card
No new card needed. Funds arrive the same day as your pension.
4
Annual renewal by SMS
Reply YES to confirm — no need to visit again unless your situation changes.

Journey 4

Application denied or partial decision contested

Outcome: Right to appeal within 30 days — independent review within 21 days.

1
Read the decision letter carefully
It states the exact reason for the decision and the documents you may add to your appeal.
2
File an appeal online
Use the /appeals page and attach any new evidence (medical, employment, household).
3
Independent committee review
Appeals are reviewed by a separate committee — not the same officer who issued the decision.
4
Receive a written response
You will be notified by SMS and email. If successful, retroactive payments are made within 14 days.

Journey 5

Not eligible for direct compensation

Outcome: Contribution to a fairer system — public services reinforced from savings.

1
Understand where savings go
Subsidy savings fund healthcare, schools, and infrastructure. See the Transparency Dashboard for live figures.
2
No registration required
You do not need to apply or opt out. Energy and water prices adjust gradually under the published schedule.
3
Stay informed
Quarterly public reports show exactly how reallocated funds are spent, by sector and region.
4
Support those near you
Share the program with families who may qualify but are unsure how to apply.