Appeals
Every household has the right to ask for a formal review if they disagree with a decision about their eligibility or payment.
How the appeal process works
- Step 1Review your decision
Read the official notice carefully. The decision explains why your application or payment was adjusted.
- Step 2Gather supporting evidence
Recent payslips, medical certificates, family records, or any other document that changes the picture.
- Step 3File your appeal online
Sign in to your account and use the Appeals page to submit your reason and upload evidence.
- Step 4Wait for the review
An independent case officer reviews appeals within 30 days. You'll receive an official answer in your account.
Documents to prepare
- National identity card
- Application reference number
- Updated proof of income or unemployment
- Medical, disability, or family certificates (if relevant)
- Any document supporting your new circumstances
Timeline & deadlines
Appeals must be filed within 60 days of receiving the decision. Reviews are completed within 30 days. Urgent cases (medical, housing) are prioritised.
Local support
Visit any regional office for in-person help. See the Help page for the full list.